1. Is my data secure with Datamate's solutions?
Yes, Datamate prioritizes data security by implementing robust
measures to protect your information. Applications are hosted on
secure infrastructures, and we adhere to industry best practices
to safeguard your data from unauthorized access. Adonally, we do
not monetize patient data, ensuring your information is used
solely to provide technical support when needed.
2. How does Datamate's pricing structure work?
Our pricing model encompasses software licensing, hosting,
backups, and support. Unlike vendors who may subsidize costs by
monetizing patient data, Datamate ensures complete data
ownership for our clients. Investing in our solutions leads to
significant cost savings, enhanced patient experiences, and
improved patient retention.
3. What pens if we experience internet connectivity issues?
Can we operate offline?
Datamate's solutions are cloud-based, necessitating internet
connectivity for optimal performance. Given the widespread
availability of affordable internet services, we recommend
maintaining a backup internet connection from an alternative
provider to ensure uninterrupted operations.
4. Are all modules in Datamate's systems integrated?
Yes, our solutions are designed with seamless integration in
mind. All modules within datamate's systems communicate
effectively with each other, reducing manual data entry,
minimizing errors, and providing a cohesive user experience.
5. Do I need to purchase all modules upfront, or can I start
with a few and expand later?
We understand that every organization has unique needs. Datamate
offers modular purchasing options, allowing you to start with
the modules you require and expand as your needs evolve. Please
contact us for detailed information tailored to your
requirements.
6. How can I get support after purchasing the software?
Datamate provides support through multiple channels:
Phone Support: Available Monday to Friday, 9 am
to 6 pm (excluding national holidays). You can reach us at +91 –
484 2413073.
Email Support: For any queries or issues, email
us asupport@datamateindia.com
Support Portal: Raise a support request on our
CRM, and our team will reach out to you promptly.
We also offer remote assistance by sharing your desktop screen
to resolve any software-related challenges you might face.
7. Is the software user-friendly for staff who are not
tech-savvy?
Absolutely. Datamate's software is designed with
user-friendliness in mind. Anyone with basic computer skills
should find it intuitive and easy to navigate.
For more information or specific inquiries, feel to contact us
at sales@datamateindia.com or call +91 – 484 2413055 / +91 –
94464 04422.
